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Conversations in Collaboration: Amazon Connect’s Pasquale DiMaio Talks Agent Experience and AI

August 3, 2023

Via: No Jitter

Welcome to the third of our Conversations in Collaboration. We began with Cisco’s Lorrissa Horton, who talked about the company’s approach to data security in AI. No Jitter (NJ) then spoke with Google Cloud’s Behshad Behzadi who spoke about the use of generative AI (Gen AI) at Google, in its Contact Center AI offering and, more broadly, across enterprises.

Editor’s Note: Artificial intelligence has a lot of specific, descriptive terms. Download our handy guide to AI vocabulary here.

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