It has been seven months since I wrote on No Jitter about NICE and it’s CCaaS platform, CXone. Behind the scenes, however, a lot has been going on. Starting today, like the Broadway rock musical, NICE is having a spring awakening.
I’ll begin with today’s news about the acquisition of MindTouch, a knowledge management software company based in San Diego, Calif. NICE offered no financial details of the acquisition. What we do know is that MindTouch was founded in 2005 and funded by its founders until 2016, when it received $12 million in a Series A round from PeakSpan Capital, SAP Startup Focus, and SK Ventures.