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Creating a Cohesive Enterprise CX: Barriers and Solutions

April 20, 2021

Via: No Jitter

By now, organizations of all sizes recognize the strong correlation between CX, customer loyalty, and ultimately the bottom line. They also recognize the significance of integrating various parts of their organization beyond the contact center. While small and mid-size businesses (SMBs) and some enterprises can use a single stack solution to connect the contact center with the rest of the organization, large enterprises with multiple vendors and products face greater challenges.

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