The world has truly gone remote, making traditional on-premises contact centers a thing of the past. Meanwhile, customers are demanding effortless experiences across every channel — from phone and email to social, SMS, and more. More and more, businesses are coming to the conclusion that a cloud-based contact center is the best solution to meet remote work and a great customer experience.
We first met the team at Are Media, a multimedia conglomerate and publisher of Marie Claire, Elle, and dozens of other magazine titles, in 2020 — early on in the pandemic — when they decided it was time to upgrade to a cloud-based omnichannel contact center.
