At Zoomtopia 2023 during the session “All You Need To Know About The Next-Generation Contact Center,” Andrew Lindley, CIO of global payroll services company Vensure Employer Solutions, joined Zoom’s global head of contact center solution engineering Amy Roberge and Adrian Swinscoe, Principal, Punk CX, to discuss some of the challenges facing the contact center and its agents and supervisors, and to talk about how delivering an excellent customer experience (CX) may involve unifying the contact center with the unified communications and collaboration platforms.
