In 2020, Gartner predicted that by 2023, 30% of organizations would use at least one form of password-less authentication, thereby eliminating static, stored passwords— creating a market opportunity for biometrics to supersede passwords as we know them.
Callan Schebella, executive vice president, product management Five9, recently briefed No Jitter on the impact biometrics data will have on the future of contact center work as businesses continue to embrace digital workforces. In this Q&A, he explains why biometrics data makes for frictionless, more convenient customer interactions; how biometrics can change the way organizations approach safety; and how enterprises can use APIs to add an extra layer of authentication to their legacy technology.
