The RingCentral world domination tour continues. This week, RingCentral and Mitel announced a strategic partnership, which will make RingCentral Mitel’s exclusive unified communications-as-a-service (UCaaS) partner.
Under the terms of the agreement, Mitel’s UCaaS offering will move to RingCentral’s Message Video Phone (MVP). For contact center, Mitel can sell RingCentral Contact Center, RingCentral Engage, or can continue to sell its on-premises MiContact. Mitel currently has a partnership with Five9 for contact center, and I believe that’ll be going away. Given the mess created with the potential sale to Zoom, I don’t believe that relationship ever amounted to anything.
