Welcome to our second post-Enterprise Connect 2023 No Jitter Roll, which focuses on some of the product announcements that came out in conjunction with the show. For part one of the post-show No Jitter Roll, which focused on AI-themed announcements, click here.
Five9 Delivers More Fluid Customer Experiences with Support for Microsoft Dynamics 365 Channel Integration Framework 2.0
Five9 launched a new version of its Five9 Adapter for Microsoft Dynamics 365, which includes support for the Dynamics 365 Channel Integration Framework (CIF) 2.0. This integration enables agents to handle and switch between voice, email and/or chat customer interactions within the Dynamics 365 interface. Dynamics 365 CIF 2.0 integration is an extension to the Five9 and Microsoft Adapter.
