Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: Cresta leverages generative AI to improve business outcomes, provide in-conversation agent assistance and rules-based triggering for contact center events. Omilia uses generative AI to provide in-call suggestions to agents as well as sentiment analysis and other capabilities. CallMiner launched generative AI-based features in several of products to provide contextual advice to agents and more customizability to supervisors. Finally, Marchex has launched generative AI-powered call summary and customer sentiment features.
