At Enterprise Connect in March 2023, many companies – Microsoft, Google, Amazon, Zoom, Cisco Webex to name a few – debuted their artificial intelligence (AI) and generative AI capabilities. Some of that functionality already existed in their products while some was forthcoming. For No Jitter, the introduction of generative AI sparked an ongoing conversation in how that technology could, and perhaps should, be used for business-to-business and business-to-consumer communications.
Over the last several months, No Jitter (NJ) has spoken with many of the companies directly involved in the incorporation and implementation of AI and generative AI-based solutions unified communications and contact center platforms. Over the course of those conversations, multiple trends became apparent which include:
