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How VistaPrint Continues Improving its Customer Experience Through Cloud-Based Contact Centers

November 7, 2023

Via: No Jitter

No Jitter (NJ) spoke with Paul Harraghy is the Vice President of Care at VistaPrint about the customer experience he’s helping to build. He oversees the brand’s global customer care teams in Tunis, Berlin, Manila and Montego Bay. Prior to joining Vista in 2021, Paul held various customer experience and change roles at PrepayPower, Bank of Ireland and Amazon.

VistaPrint began more than 20 years ago with providing customizable printed products to both consumers and small- to medium-sized businesses (SMBs). Today, the company, part of the mass customization company Cimpress, generated more than $1.6 billion in revenue for fiscal year 2023, has more than 6,000 team members across 29 offices and manufacturing facilities worldwide, and runs 22 market-localized websites.

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