Category: Unified communications

February 6, 2024

As a wave of generative AI copilots and virtual assistants have entered the market, generative AI is now poised to drastically change the way businesses and service providers manage and operate applications and networks. Much attention has been focused on […]

February 6, 2024

The EMEA flavor of Cisco Live is being held in Amsterdam this week (Feb. 5-9, 2024). Although much smaller than the global event held in the U.S. in June, the show typically carries a flurry of news surrounding innovation, and […]

February 5, 2024

Predicting the future may seem like a fool’s errand to some, but modeling the year ahead is part of planning that every global company has to do. It’s not about being Nostradamus; it’s about being prepared. As the head of […]

February 2, 2024

Communications technology has long grappled with a set of security challenges specific to voice as a channel. SecureLogix, one of the leading vendors in this space over the past couple of decades, lists some of the major ones: Caller ID […]

February 2, 2024

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights: 8×8 enhances its UCaaS and CCaaS products with AI and other features and introduces a beta-only product […]

February 1, 2024

It’s still early enough in the new year to be talking about what’s ahead for 2024, and while I’ve already done my share of crystal ball prognosticating, this time around, it will be from a more broad-based perspective. Aside from […]

February 1, 2024

In the past few years, we’ve lived through a messaging renaissance, a reformation, and a restructure. For 2024, Brad Roldan, GM/VP of Product, Programmable Messaging at communications platform provider Bandwidth, what’s to come this year is summed up in his […]

January 31, 2024

My consulting business recently project managed the implementation of a complete technology refresh with new collaboration tools for two organizations. One was 750 employee organization and the other a 7,000-plus employee organization. Certainly, implementing any new technology within your organization […]

January 30, 2024

Professionals are pinning some of their biggest AI aspirations on improved productivity and efficiency, which could bring benefits to their own employees and to their customers. According to a recent Thompson Reuters report, making gains from AI powered helpers–including digital […]

January 29, 2024

After working on projects replacing hundreds of phone systems over my years as a consultant, I have noticed some common trends in the projects that are the most challenging. Here are the top 5 most common mistakes we see when […]

January 26, 2024

On No Jitter this week, analyst Blair Pleasant of COMMfusion has a roundup of What to Expect From AI in Business Communications in 2024. As you can imagine, the big picture is: Lots of potential, lots of new features coming […]

January 26, 2024

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week NJR highlights: Microsoft Teams’ enhancements to the Meetings experience, Nureva’s collaboration with Sony and PTZOptics on audio/video conferencing systems, […]

January 25, 2024

Customer experiences (CX) are changing faster than ever, with conversational CX evolving how consumers engage with brands. Conversational CX enables natural, real-time communication with customers. It delivers heightened customer support and outreach by utilizing various technologies implemented across channels. These […]

January 24, 2024

With distributed workforces and virtual collaboration now forming an integral part of the daily work experience, the quality of conferencing technology matters more than ever. To ensure focused collaboration and clear communication, excellent audio quality is key to optimizing productivity, […]

January 23, 2024

Monty Python fans know that nobody expects the Spanish Inquisition, but we all expect the AI invasion to continue into 2024. Unified communications and contact center vendors have been enhancing their products with all types of AI functionality, and while […]

January 22, 2024

What really drives technology spending and technology change? Sure, network technology has changed enormously over the last fifty years. We’ve gone from a day when a data connection of 4800 bits per second was leading-edge enterprise technology, to one where […]

January 19, 2024

On No Jitter this week, Mila D’Antonio, principal analyst with Omdia, looked at how AI and automation in the contact center will drive CX toward more effective ways of personalizing and improving the customer experience. The most striking data was […]

January 18, 2024

Nextiva, a privately held company with deep roots in the unified communications and collaboration(UCC) space, announced today that it will acquire Thrio. Founded in 2008, and headquartered in Scottsdale, Arizona, Nextiva raised $200M from Goldman Sachs Asset Management in its […]

January 18, 2024

Businesses have experienced persistent attacks on their IT infrastructure in 2023 and it looks like that trend will continue in 2024. According to Cisco, crypto mining, phishing, ransomware, trojans, and command and control were the leading attack types in 2023. […]

January 17, 2024

In 30 years as an independent consultant, I have seen so many industry ups and downs, technologies being introduced or falling out of use, predictions, acronyms, and bleeding-edge solutions. Reflecting on 2023, I saw some disturbing situations that I hope […]