Tag: remote working


Who Should Cover the WFH Costs?

November 13, 2020

Via: No Jitter

For the last 33 years, I have worked from home as a consultant, and obviously, I covered all my WFH-associated expenses. But now that enterprises had shifted to remote working, many employees needed equipment to get off the ground with […]

Internet, Modern Media

Examining the Magic Quadrant for UCaaS

November 12, 2020

Via: No Jitter

Gartner Research just released its 2020 Magic Quadrant (MQ) for UCaaS report. The MQ is an influential annual report that plots most of the major UCaaS providers on a two-axis graph: completeness of vision and ability to execute. The providers […]

Networks & Systems

What the current shift in technology demand tells us about UC&C’s importance to business

August 11, 2020

Via: Telecom Reseller

COVID-19, and the lockdown that ensued, made many businesses rethink where and how they were investing their money. When the UK lockdown was announced back in March, many organisations had to not only adapt and mobilise their workforce using new […]

Unified communications

Virtual Call Center

March 14, 2017


A virtual Call Center, as defined by SearchCRM, is a contact center in which the organizations representatives are geographically dispersed, rather than being situated in a central location, such as a building operated by the organization. Virtual call center employees […]