A virtual Call Center, as defined by SearchCRM, is a contact center in which the organizations representatives are geographically dispersed, rather than being situated in a central location, such as a building operated by the organization.
Virtual call center employees may be situated in groups in a number of smaller centers, but most often they work from their own homes. This is an attractive arrangement for many employees: the hours are often flexible, there is no dress code and no commute.
