Gartner Research just released its 2020 Magic Quadrant (MQ) for UCaaS report. The MQ is an influential annual report that plots most of the major UCaaS providers on a two-axis graph: completeness of vision and ability to execute. The providers in the upper right, known as the Leaders quadrant, have the most complete vision for the future and the best ability to deliver on it.
This year, 13 providers are included in the report, five of which are in the Leaders quadrant. The same four as last year: 8×8, Cisco, Microsoft, and RingCentral with the addition of Zoom.