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Tag: customers


Networks & Systems

Transforming Contact Centers with Automation

October 25, 2021

Via: No Jitter

We all tend to think of a contact center as a people-driven area of the business — a department where customers can connect with living, breathing resources to get the support they need. So, it’s no surprise that we don’t […]


Networks & Systems

Now Streaming Live, with Twilio

July 14, 2021

Via: No Jitter

Does the popularity of social media apps like TikTok for video sharing, and Clubhouse, for drop-in audio chats, signal the next wave of customer and employee engagement? API platform pioneer Twilio thinks so, signaled by today’s introduction of a cloud-based […]


News

Equinix Metal expands footprint, networking features

March 3, 2021

Via: Fierce Telecom News

Equinix knows how to celebrate an anniversary. One year to the day after closing its acquisition of bare metal server firm Packet, the longtime provider of colocation and interconnection services announced that its Equinix Metal bare metal services have expanded […]


News

Industry Spotlight: Prime Data Centers CEO Nicholas Laag

January 11, 2021

Via: Telecom Ramblings

The data center industry continues to evolve rapidly, and that creates opportunities for new providers to come in and shake things up. Prime Data Centers is one of those young companies looking to make their mark, starting on the West […]


Modern Media, Worldwide equipment

AT&T CFO: Fiber is a three-for-one revenue opportunity

November 20, 2020

Via: Fierce Telecom News

AT&T CFO John Stephens said on a Friday morning investor conference that adding more fiber was about more than just passing additional homes. Speaking at the Morgan Stanley European Media, Tech and Telecom Conference, Stephens said fiber provides a “three-for-one” […]


Local area networks and wide area networks, Modern Media

Verizon calls for kindness as COVID-19’s impact continues

November 19, 2020

Via: RCR Wireless News

As 2020 is coming to a close, many are reflecting on a particularly challenging year. The COVID-19 pandemic forced much of the world inside, where we tried to continue our work, our schooling and our lives from inside our homes. […]


News

Communications & Collaboration: Expect the Unexpected

November 10, 2020

Via: No Jitter

As we look toward the close of 2020 and the dawn of a new year, it’s interesting to ponder how far we’ve come in terms of communication and collaboration since COVID-19 started. Simultaneously, it’s important to consider what these unexpected […]


Internet, Modern Media

Migrating From Skype to Teams? Here’s What to Know

October 22, 2020

Via: No Jitter

Many Office 365 customers have implemented Skype for Business Online for collaboration and communications. So, why migrate to Microsoft Teams? Because you must—more on that below. This article reviews the “when” and the “what” of a Skype for Business to […]


News

Verizon to deploy indoor 5G mmWave sites with Corning, Samsung by year’s end

September 21, 2020

Via: Wireless Estimator

Verizon has recently completed lab trials with Corning and begun lab trials with Samsung on new 5G mmWave in-building solutions which, when commercially launched, will provide 5G mmWave coverage inside facilities such as hospitals, manufacturing facilities, warehouses, schools, ports, retail […]


Modern Media, Unified communications

Setting Contact Center Customers Up for Success in a COVID-19 World

August 18, 2020

Via: No Jitter

It’s hard to believe how much has changed so quickly in the past few months. From the workplace to the home, new challenges have given us grief and in some cases, opportunities for learning and growth. At home, I’ve treasured […]


Local area networks and wide area networks, Modern Media

Oracle’s Cloud VMware Solution available across all of Oracle’s regions

August 7, 2020

Via: Fierce Telecom News

Oracle announced its Oracle Cloud VMware Solution is now available across all of its public cloud regions, and in its Dedicated Region [email protected] cloud instances. The Oracle Cloud VMware Solution enables customers to run the full VMware Cloud Foundation software […]


News

E911 and UCaaS: What Enterprises Need to Know

August 3, 2020

Via: No Jitter

Successfully managing enterprise 911 location and call routing requires taking advantage of automation capabilities to reduce or eliminate manual processes for tracking user location. This need is even more urgent as organizations rapidly migrate from on-premises phone systems to cloud-based […]


Modern Media, Unified communications

Never Give Customers a Chance to Complaint with Contact Center Services

July 28, 2020

Via: VOIP-info.org

Just a few years ago, contact centers were considered a novelty and call centers were the primary mode of contacting support. But with rapid advancement in technologies and development of new interactive channels, the stock of contact center services has […]


Modern Media, Unified communications

The New Age of Contact Centers: 5 Speech Analytics Trends

July 27, 2020

Via: No Jitter

The Changing Dynamics of the Contact Center The industry has stabilized over the past month from an overall occupancy perspective. Companies have begun adjusting to remote work, and the new realities brought on by COVID-19. Call volume has declined slightly […]


News

Oracle is well positioned to help carrier’s transition to new emerging technology

January 16, 2019

Via: Telecom Reseller

5G will start being deployed this year. As it is deployed, IoT providers will be enhancing the service to their customers. How are carriers and enterprise to stay current with all of these advancements? Leonard Sheehan, Senior Director, Product Marketing, […]


Modern Media, Unified communications

Telecom Environment & Business Impact: 6 Evaluation Points

May 7, 2018

Via: Telecom Reseller

Does your telecom environment positively impact business results? Is the impact measurable and replicable? These are questions that every technology and business leader wants to validate and affirm. The challenge, though, is discerning how business impact will be evaluated. Every […]


Regulations

Verizon changes its partner program for business customers

March 29, 2018

Via: RCR Wireless News

Verizon is making changes to help partners who sell its products and services to enterprise customers. The company said it will implement a master agent model in the U.S. to better support the many sub-agents who sell Verizon’s services to […]


Networks & Systems

Verizon customers connected most to Wi-Fi, T-Mobile the least

April 27, 2017

Via: RCR Wireless News

One impact of domestic wireless carriers moving towards “unlimited” data plans appears to be less reliance on offloading their data usage onto Wi-Fi networks, according to a new report from OpenSignal. The firm noted that in looking at data connection […]


News

How Connected Communications Enhance the Customer Experience

March 20, 2017

Via: No Jitter

We’ve all experienced this common frustration: You need to make a simple change to a personal account, such as updating an address or phone number, but are unable to find a way to do it online. After exhausting all efforts […]


Internet, Unified communications

Just how complicated is VoIP calls tracking?

November 7, 2016

Via: Andy Melman

VoIP calls stand for Voice over IP calls. This technology (group of technologies and methodologies, to be more exact) “enables voice communications to be carried over any IP network”. The costs are much lower than those implied by a traditional […]