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E911 and UCaaS: What Enterprises Need to Know

August 3, 2020

Via: No Jitter
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Successfully managing enterprise 911 location and call routing requires taking advantage of automation capabilities to reduce or eliminate manual processes for tracking user location. This need is even more urgent as organizations rapidly migrate from on-premises phone systems to cloud-based UC platforms.

Today, most UCaaS providers only support per-phone manual location configuration, making it impractical for customers to configure Enhanced 911 (E911) location information as deployments scale into hundreds or thousands of phones. This is especially the case when users frequently change location or shift to work-from-home.

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