We’ve all experienced this common frustration: You need to make a simple change to a personal account, such as updating an address or phone number, but are unable to find a way to do it online.
After exhausting all efforts by searching a bank or company’s entire website, you reluctantly dial the toll-free number — only to become more annoyed as the hold music begins to play, and you realize you’ll need to wait 20 minutes to speak with someone.
