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Tag: Customer Experiences


Modern Media, Unified communications

Augmenting Your Contact Center for Next-Gen CX

May 20, 2021

Via: No Jitter

Today’s leading contact center operations are leveraging the robotic workforce not only to make agents more productive, but also to give them a better employee experience by empowering them with the ability to deliver exceptional customer experiences in real-time. According […]


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Genesys Announces Partnership with Adobe to Deliver Contextual Customer Experiences

September 1, 2020

Via: Telecom Reseller

JOHANNESBURG, South Africa — September 1, 2020 — Genesys® (https://www.Genesys.com/), the global leader in cloud customer experience (https://bit.ly/3b8T6Tm) and contact center solutions (https://bit.ly/34U1p4t) announced it is working with Adobe to help organisations break down data siloes between marketing, commerce, sales […]