Tag: communication

June 14, 2024

Contact center agent coaching solutions powered by artificial intelligence (AI) offer a host of personalized, data-driven insights to improve performance. These platforms are also capable of providing feedback in real-time, assisting with everything from accelerated onboarding to on-the-call challenges. Unlike […]

June 10, 2024

As organizations increasingly recognize the importance of cohesive data management strategies, the relationship between marketing, data management and IT teams is evolving. According to an October 2023 survey from IT research firm Gartner, more than three quarters (78%) of the […]

March 5, 2024

Clear-Com®, the industry leader in communication systems for sports and entertainment, played a pivotal role in enhancing communication capabilities at the state-of-the-art Snapdragon Stadium, which opened in 2022 and is owned by San Diego State University and managed by OVG360. […]

February 16, 2024

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, we highlight: The arrival of Slack AI and its initial capabilities; Otter.ai’s new Meeting GenAI product; four new generative […]

January 25, 2024

Customer experiences (CX) are changing faster than ever, with conversational CX evolving how consumers engage with brands. Conversational CX enables natural, real-time communication with customers. It delivers heightened customer support and outreach by utilizing various technologies implemented across channels. These […]

January 24, 2024

With distributed workforces and virtual collaboration now forming an integral part of the daily work experience, the quality of conferencing technology matters more than ever. To ensure focused collaboration and clear communication, excellent audio quality is key to optimizing productivity, […]

January 17, 2024

In 30 years as an independent consultant, I have seen so many industry ups and downs, technologies being introduced or falling out of use, predictions, acronyms, and bleeding-edge solutions. Reflecting on 2023, I saw some disturbing situations that I hope […]

January 12, 2024

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. In a week oddly devoid of AI-related announcements, NJR highlights: DTEN launches the DTEN Bar and DTEN Mate for small room […]

January 3, 2024

As work from home trends settle into permanency, organizations are increasingly turning to employee productivity monitoring tools to ensure operational efficiency and maintain oversight. The adoption of these tools has surged as organizations seek to optimize workflows, safeguard sensitive data, […]

December 27, 2023

We live in hope, according to the old saying, but enterprises’ hopes and expectations aren’t exactly aligning for next year. While all 223 of the enterprises I’ve gotten data from are hoping for real and meaningful technology advances in 2024, […]

December 13, 2023

An article about controlling telecom costs may not seem cutting-edge in 2023, but these strategies can save you money and make a huge difference to your business. Controlling costs associated with telecom, an essential business tool, is one of the […]

December 1, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: as part of its cloud contact center Harmony update, Operata launches its generative AI-powered Tenor AI; Nureva debuts its […]

October 13, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights: The availability of Kore.ai’s Voice Gateway on the Genesys AppFoundry marketplace, Ada use of generative AI in […]

October 5, 2023

The Critical Messaging Association (CMA) invited experts from all over the world to the international congress #CMABerlin23 (September 26 to 29, 2023) in Berlin. CMA members, security communications executives, and guests from science and industry from Europe and North America […]

September 5, 2023

This week Mitel announced its new line of Digital Enhanced Cordless Telecommunications (DECT) 700 Series handsets that combine functionality, affordability, and robustness to meet the demands of different vertical markets. The 722 handsets are at the heart of the series. […]

June 20, 2023

Frost & Sullivan has noted the emergence of a new category of sophisticated meeting space characterized by an elevated user experience enabled by professional‐grade AV and control platforms. Traditionally, vendors and end-user organizations have characterized meeting spaces according to size, […]

June 5, 2023

In today’s fast-paced digital era, effective communication lies at the heart of successful business operations and customer engagement. To enable developers to seamlessly integrate communication functionalities into their applications, the advent of Communication APIs and SDKs has proven to be […]

May 23, 2023

If you have to ask that question, then yes, AI is moving too fast. Nobody is asking whether AI is moving fast enough, and in 2023, it’s certainly not behind the times. If anything, the times are now trying to […]

May 19, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: Genesys introduces a new employee experience (EX) product, Webex and Voiceitt partner to make video meetings more accessible for […]

May 12, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This edition of NJR covers a spate of AI-related products from Zendesk, Dialpad, Salesforce and ASAPP, RingCentral for Microsoft Teams 2.0, […]