Tag: chatbots

Modern Media, Unified communications

It’s Time to Make Bots Sound Less Bot-Like

August 4, 2022

Via: No Jitter

Artificial intelligence (AI) is changing everything about the customer experience. It doesn’t take long into a contact center or workforce engagement management (WEM) conversation for the topic of AI to come up. It’s changing the way we approach and manage […]


3 Themes Emerging from 2022’s Best of EC Finalists

February 18, 2022

Via: No Jitter

The finalists for the Best of Enterprise Connect awards have been announced, and it’s an impressive array of diverse innovations across the range of enterprise communications/collaboration technologies. A few themes definitely jump out at me as I survey the list […]

Modern Media, Unified communications

What Kind of CX Do Customers Really Want?

October 22, 2021

Via: No Jitter

Over the last four years, traditional contact center channels like voice and email have declined, as the rise of the chatbot became one of the big trends. At least that has been the conventional wisdom. But customers may not be […]