The finalists for the Best of Enterprise Connect awards have been announced, and it’s an impressive array of diverse innovations across the range of enterprise communications/collaboration technologies.
A few themes definitely jump out at me as I survey the list of nominees:
1. Customer Experience is hot: Three of our six Overall finalists are companies that focus on the contact center/customer experience: Amazon Web Services, which was recognized for a product that aims to help enterprises build better chatbots; Five9 and UJET, two contact center-focused companies that made the finals for products that will be announced closer to Enterprise Connect.
