Welcome to No Jitter’s Number of the Month, where we dig deeper into the research and data that’s shaping the communications technology industry. This month, we look at a report from Qualtrics, a cloud-native software provider that provides customer and employee experience management solutions.
Per the company’s press release, Qualtrics’ research found that:
- 72% of consumers surveyed said they are generally comfortable with the idea of talking to chatbots for their customer service needs.
- 55% of consumers are comfortable with AI tech being part of their medical and financial matters.
