At Avaya Engage, I had the opportunity to meet with two of Avaya’s strategic partners, two names I keep hearing about: Journey and Cognigy. Both exhibited at the Avaya Engage conference last month and presented in the analyst track. Each company offers Avaya customers the opportunity to reimagine and reinvent how they interact with their own customer bases, bringing secure interactions and AI to customer interactions.
Journey
Journey is making waves for its singular focus on simplifying and securing customer interactions. Brett Shockley, the CEO and chairman, and Alex Shockley, the co-founder and president, have assembled a talented team that continually explores new use cases across the customer lifecycle. These use cases encompass various scenarios, including inbound customer interactions, outbound communications, payment processing, and document signing.
