This week we bring you news on enhancements to a pair of Microsoft Teams voice services, a team collaboration platform, and contact center announcements around industry-specific services, AI capabilities, and a workforce management integration.
Dialpad, IntelePeer Join Direct Routing Roster
This week, we saw a pair of announcements related to Microsoft Teams voice services, one from Dialpad and another from IntelePeer.
First, cloud communications provider Dialpad launched Dialpad for Microsoft Teams, a Direct Routing integration that connects Dialpad’s telephony features and Voice Intelligence (Vi) capabilities to Teams. With Dialpad for Microsoft Team, users have access to Dialpad’s global calling capabilities with PSTN connectivity in 49 countries and real-time transcriptions, analytics, and in-calling coaching and conversation insight via Dialpad Vi, Dialpad said.