This week we share an update to a customer experience platform, admin portal changes to a unified communication and collaboration service, new functionality for a UCC monitoring and analytics service, a virtual whiteboarding partnership, and earbud devices for meeting services.
NICE Shares Summer Release
Enterprise software provider NICE revealed the summer release for its customer experience platform CXone. The update includes:
- NICE CXone Expert — Contact centers can use NICE CXone Expert, which combines search engine optimization, knowledge management, analytics, and automation, to orchestrate and deliver self-service options for customers.
