This week, Amazon Web Services (AWS) reveals contact center related announcements from its re:Invent conference, Ooma updates its business phone service, and LG Electronics unveils a series of videoconferencing display devices. Windstream Enterprises enhances its SD-WAN managed service offering, and Verizon Business incorporates Cisco managed SD-WAN services into its network as a service strategy.
AWS Strengthens Contact Lens, Welcomes Pindrop to Marketplace
Amazon Web Services announced the addition of a call summarization capability to its Contact Lens feature for its Amazon Connect platform. Machine learning summarizes a call and allows agents or supervisors to sign off on a summary of key moments in a customer conversation.
