Genesys today announced the availability of Genesys DX, a standalone digital customer engagement offering, at the company’s annual Xperience user event. Genesys DX unifies the company’s customer experience (CX) expertise and Genesys AI—including predictive engagement from its Altocloud acquisition—to enhance the conversational AI and dynamic knowledge base capabilities from the Bold360 acquisition which closed in May. Genesys DX becomes the core platform for the Genesys Digital and AI business unit headed by Barry O’Sullivan, executive vice president and general manager.
