Calabrio will announce later today that Jim Davies, the former Gartner analyst “who helped define and nurture the market segments for workforce optimization (WFO), workforce engagement management (WEM), and voice of the customer (VoC) solutions,” has joined workforce performance company Calabrio as its chief experience officer (CXO).
I admit to quoting a draft of the press release word-for-word in my introduction since the sentence tells the story well. The only issue I have is with the phrase “helped define.” I believe Davies helped create the market we know today as WEM and earlier as WFO.
