My No Jitter articles this year will consider some of the key aspects of a successful UCaaS project. These are the things that a salesperson assures you that you don’t need to worry about during a project, but mid-way through, you discover that you do. In February, I addressed testing. In this article, I’ll look at UCaaS design.
One of the pitches for a cloud-based service is that they’re fully managed, so all you need to do is sign up and start using them – you don’t need to deal with the complexities of design. From the provider’s perspective, the design is straightforward – connect your endpoints to their cloud and the job is done (see image below).
