An emerging technology, conversational artificial intelligence (AI), uses messaging apps, speech-based assistants (like advanced IVR) using natural language, and chatbots to automate communications and deliver personalized customer experiences.
Chorus.ai, for example, offers a conversation intelligence platform that records, transcribes, and analyzes business conversations in real time to coach reps on how to become top performers. In its “State of Conversation Intelligence” report, the company identifies sales trends based on conversation intelligence data from more than one million sales calls in Q4 2018.
