This week, of course, is Enterprise Connect, now fully virtual, and, as always, a launchpad for new products. One of the first up is CCaaS leader Talkdesk, with the announcement of Talkdesk Phone, a phone system for general business workers. While many UCaaS vendors have added contact center features through acquisitions or internal development, Talkdesk becomes the first major CCaaS vendor to add UC capabilities natively.
Talkdesk Phone, the company’s first foray into UC, is a full-featured enterprise telephony solution built on the same cloud-native backend as its contact center solution.
