Today, Zoom used Zoomtopia 2023 event to announce new innovations that strengthen its core business and enable Zoom’s continued expansion into the contact center business.
The lead item was the unveiling of a product that Zoom CEO had hinted at during the company industry analyst event, Perspectives, earlier this year: Zoom Docs, Zoom’s own document application available within the Zoom collaborative workspace.
One might wonder why Zoom would enter the docs space with Microsoft Word having such a hefty lead. .” The thesis behind Zoom entering the docs space is that apps like Word, and Google Docs are meant to replicate paper to be printed later — but people rarely print things when they collaborate.
