A previous article I’ve written identifies “The 3 Pillars of Effective Communications Technology Management” as billing (1), contracts (2), and IT inventories (3). In two subsequent articles, I provided tips for billing and contract management. I saved IT inventories for last — as it’s impossible to have a well-managed communications management strategy without them. Here I’ll explain how to define, build, and manage IT services and equipment inventories.
Let’s start by defining inventory — the foundation on which communications technology management builds.