Telephony technology continues to iterate, yet voice remains foundational for conversations and provides immeasurable value to businesses by making communications clear and efficient. This remains as true today with the advent of voice over Internet protocol (VoIP) and mobility, as it did when fixed-line telephony was the only mode for conversations over distance. With VoIP, voice also becomes a data stream. This adds another layer of business value that goes beyond conversations. Voice-based data streams contain a wealth of intelligence that is now being unlocked with artificial intelligence (AI), and with that, the New Age of Voice is upon us.
