Lennon and McCartney, peanut butter and jelly, movies and popcorn (or Netflix and chill) – these are good on their own but even better together. The newest perfect match is cloud-based unified communications and contact center, or UCaaS and CCaaS. No longer viewed as totally separate entities aimed at different user groups, UCaaS and CCaaS platforms and their capabilities are merging to help organizations and contact centers improve the customer and employee experiences.
