While the lyrics to The Who’s song “Going Mobile” refers to going home, going mobile has increasingly become a way of life for the hybrid worker regardless of location. Until recently, going mobile meant either using a unified communications (UC) client on a personal or company-provided mobile device or using the native dialer associated with either a personal or company mobile plan. Thanks to several rapid advances, that paradigm is changing.
Mobile calling has been the last frontier of unified communications. A Metrigy global study published in late 2020 of 528 companies found that while almost 70% of participating companies had adopted mobile UC clients, just under 6% were using them for calling.
