RingCentral and Vodafone this week jointly announced a strategic partnership where Vodafone Business would offer a co-branded service. Vodafone is the seventh such partner for RingCentral, whose partner list includes Avaya, Atos, Alcatel-Lucent Enterprise, AT&T, BT, and Telus. However, this is the first strategic agreement that includes all of RingCentral’s technology — the “MVP” (messaging, video, and phone) suite — as well as all three of RingCentral’s contact center solutions, including Engage Voice from the Connect First acquisition, Engage Digital from the purchase of Dimelo, and RingCentral’s contact center NICE InContact OEM. The NICE InContact offering will be used when the customer requires a broad feature set.
