Last week’s dust-up over Zoom’s terms of service revealed, if nothing else, how contentious, complex, and contradictory the adoption of AI within communications platforms is likely to be. The more we plan to rely on AI to “improve” meetings and other elements of the employee experience, the likelier it is that users and/or enterprises will object to some aspect of the implementation.
The first generation of pandemic-era AI-driven improvements to videoconferencing was largely uncontroversial, partly because they were fairly limited in their ambitions, and partly because end users were usually the ones who controlled their use.
