The year was 2005.
I was much younger, with two young kids and no gray hair. The iPhone didn’t exist yet. Cloud communications as we know it was still in its infancy.
I was knee-deep in a consulting project that had me interviewing users about their phone complaints for two weeks straight. Most of the conversations were incredibly mundane and downright boring. But in the midst of users complaining about not having a voicemail light or a speakerphone, I struck consulting gold.
