Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week NJR highlights Avaya’s new integrations, product capabilities and expanded alliances; Observe.AI’s LLM designed for use by contact centers; Cyara’s acquisition of “voice of the customer” vendor, CentraCX; CallMiner’s real-time analytics for contact center agents; Sinch’s new AI integration capabilities; Botco.ai’s privacy and security solutions for Generative AI; Otter AI’s new summarization features; and Zoom’s Scheduler is now in general availability.
