On Tuesday, July 19, Microsoft introduced the Microsoft Digital Contact Center Platform during its annual partner event, Microsoft Inspire. My thoughts here are based on reading the announcement blog post and watching two Inspire sessions on the new solution. The presentations were delivered by a combination of Microsoft and Nuance spokespeople with insights from several Microsoft partners.
Last week’s announcement was 15 months in the making. Let’s revisit Microsoft’s announcement of the acquisition of Nuance in April 2021.
