As our industry gears up for the 2024 conference season it is always interesting to see what is on the list of the upcoming “hot” topics. As Eric Krapf gets the ball rolling with Enterprise Connect 2024,) our interest is piqued by an impressive list of topics that may offer clues as to where our industry is heading – the changes in the contact center, customer experience (CX), cloud migration, video and meeting rooms and of course, the big one on everyone’s radar: artificial intelligence (AI).
