As companies seek out ways to improve communications and collaboration for employees and their contact centers, they are increasingly turning to cloud platforms. As shared during the Enterprise Connect Virtual event, Communications & Collaboration: 2024, here are three quick examples.
OneLegal – Last summer, this digital litigation support service tapped Dialpad’s cloud communications platform to replace its on-premises call center system and expand beyond voice to include support for email and chat channels. In addition, OneLegal is taking advantage of the tight integration of Salesforce, which is uses for its ticketing system, Fernan Elacio Kalaw, director of customer support, OneLegal, said during an Enterprise Connect Virtual session (register for free on-demand viewing).
