On Monday, March 27, four panelists on the CCaaS Case Studies panel, as moderated by No Jitter contributor Tom Brannan, shared their perspectives on leading their respective companies through migrating their on-premises contact center to a cloud-based contact center as a service (CCaaS). Audiences heard from: Adam Mitchell, Voya Financial’s associate vice president for enterprise business solutions; Michael Moxley, chief service officer of Goosehead Insurance; Dara Keomany, PODS senior operations leader for project management and process Improvement; and Jeff Lutes, vice president of technology, Orlando Magic.
