After drawing on our experience and advancements in contact center technology, as well as feedback from contact center as a service (CCaaS) customers, Dialpad presents to you, four predictions for what’s next for contact centers in 2022:
1. AI will get even smarter.
We can’t talk about the contact center without highlighting artificial intelligence (AI). Thanks to machine learning and natural language processing AI has grown beyond simple self-service menus and is a major part of the contact center experience.
