New Zealand Prime Minister Jacinda Ardern has won high praise for leading one of the best national COVID-19 responses of any country. Call centers played a significant role in that success, but the full story is more nuanced, according to Shai Berger, CEO of Fonolo, a company that makes call-back solutions for the contact center industry.
Shai discussed what went right in New Zealand, and what the experience says about call centers’ preparation for crises, as part of the recent TADSummit event.
