Conference call technology can be great. However, the technology cannot overcome deficiencies beyond its control. There four elements that can impair the operational quality and success of a conference call. The four possible culprits are the near end, the far end, the conference bridging service, and a hosted PBX. Each has its own issues and problem resolutions.
Jonathan McGarry, CTS Field Systems Engineer, Team Lead Northeast U.S. and Canada at Revolabs www.revolabs.com and Gary Audin discuss and review the range of things that can go wrong before and during a conference call.
