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Conversations in Collaboration: Genesys’ Brett Weigl on How Generative AI Can Assist Contact Centers

August 22, 2023

Via: No Jitter

Welcome to No Jitter’s ongoing series, Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies. Interviews in the series so far include:

  • Cisco’s Lorrissa Horton, , who talked about the company’s approach to data security in AI.
  • Google Cloud’s Behshad Behzadi, who spoke about the use of generative AI (Gen AI) at Google in its Contact Center AI offering and, more broadly, across enterprises.

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