Today at WebexOne, Cisco detailed the Webex AI Assistant capabilities to be included within Webex Contact Center and Webex Suite for paying customers. It also two new tiers called Customer Experience (CX) Basic and CX Essentials. Prior to this announcement, Webex had a single contact center offering. The two new offerings are meant to meet the needs of customers who don’t want or need to power up to a full contact center but will have situation-specific needs for increased communications.
